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FREQUENTLY ASKED QUESTIONS
FAQ (Frequently Asked Questions):What are
the minimum requirements needed to use the KTAX site successfully: PC
users:Pentium II or higher with Windows 2000 or XP operating system.
Your Internet connection should be no less than
a 56k dial-up.
If you are running a version of Windows that is older than 2000, you may
still download the program by clicking here. Windows 98 users will not
be able to stream the program from their desktops.
Make sure you have the most recent version of Windows Media Player installed.
The audio co dec will work on V.9 or higher. You can download the most
recent free player here.
Upgrade software is available at your nearest computer
supply store.
Mac Users:
Mac OS XATTENTION AOL USERS: AOL browser window to access
this service, you will have to open a new non-AOL browser window as AOL
has built in blocks that can prevent users from listening to certain audio.
If you do not have another browser available on your computer, Microsoft
Internet Explorer or Netscape Navigator can be downloaded by going to
the links provided below. Both are free. We advise subscribers to make
sure they have the most up-to-date versions of either browser, as older
versions do not support the technology.
For Internet Explorer http://www.microsoft.com/windows/ie/default.mspxFor
Netscape Navigator http:browser.netscape/com/ns8/
ATTENTION FIREFOX USERS:We have not tested or configured
this service to work with this browser. If you are using Firefox as your
browser and are experiencing problems, please close all windows and open
Internet Explorer.
How do I transfer the show to my portable listening device?
As the process can vary from user to user, we strongly recommend you refer
to the information provided by the manufacturer in the original packaging.
DISTRIBUTION OF ANY AUDIO CONTENT OWNED AND COPYRIGHTED BY ABC RADIO NETWORK,
INC, IS PROHIBITED BY LAW AND PUNISHABLE BY LEGAL ACTION.
When I login, I am immediately brought back to the login
screen again. Why does this happen?
It could be that you have your cookies disabled:
In Internet Explorer: click on "tools", "Internet options",
"security: an then the "custom level" button. You will
then see a list of elements, Scroll down to the "cookies" portion
and make sure that they are enabled.
In Netscape: click on "tools", "cookie manager" and
click the option for "unlock cookies from this site" while on
the login page.
My usersname and password aren't working
Remember that the fields are case sensitive - so you must enter your username
& password exactly as you registered. If you have confirmed this and
they still aren't working, contact our customer support staff either via
email by clicking here or calling customer service toll free: 888-596-9279.
Q What is your confidentiality policy?
A Confidentiality Statement.
Q How do you determine what our shipping costs should be?
A We use our own sophisticated pricing models and load your package characteristics
into the matrix to assist us in our analysis.
Q What is ABC-Consulting phone number?
A For questions about your membership supporting ABC-Consulting and any
other questions, please call 503-238-4000 or 800-643-1040, Monday-Friday
9am-5pm. Or send an email by using the Contact
Us Form.
Q When will my thank-you gift arrive?
A If you requested a thank-you gift when you made a payment membership,
it should arrive about eight weeks from the time we processed you contribution.
If it has been longer than that, please contact us by using the Contact
Us Form.Q Does Reporting-Ethics exchange my mailing address?
Q Why did I get two programs guides?
A If you mistakenly receive two or more copies of Reporting-Ethics Member
Guide or any of our mailings, you maybe on our mailing list two or more.
Please send us the address labels from both copies and we will merge the
listings. Or send an email by using the Contact
Us Form.
Q What if I move?
A If you move, please let us know by using our change-of address form
or by calling our Member Services at (503)-238-3000 or 800-226-9978.
Q.Is my contribution tax deductible?
A Contributions to ABC-Consulting are not tax deductible, even for the
fair market value of any thank-you gifts you received.
Q But I already sent my contribution!
A Sometimes, especially after the general elections, it can take time
processing membership contributions. So even though you've sent your pledge
payment you may receive another reminder. Please disregard the extra reminder.
How do I:
Change my credit card information?
Cancel
my subscription?
Retrieve or change my username
or password?
You can do this by clicking here or calling customer service toll free: 888-596-9279.
How does your billing work?
Your credit card or checking account will be billed $2.99 every month
days as long as your subscription remains active.
Regarding cancellations?
In addition to our Terms
of Use, please note that, in the event you wish to cancel your
subscription, we will terminate you account upon notice from you via telephone
or email. After termination, your credit card or checking account will
no longer by charged the $2.99 monthly fee.
We will be able to refund any monthly fees charged to
your credit card before termination. If your question is not listed above,
please utilize the following information depending on your problem:
For Billing or Membership Problems, call 888-596-9279
24 hours a day/7 days a week or use our subscription look-up by clicking
here.
For Audio or Download Problems, please contact our technical support team
by emailing:
Support@ktax.cc
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